Archery Direct has website policies in place to ensure you, (our customer) have a safe and efficient online shopping experience.
If you wish to contact us outside office hours please email and we will respond to all queries at our first convenience.
Terms of Sale
This website (“site”) is operated by Archery Direct Ltd (referred to in these terms of sale as “we”, “us or “our”). These terms of sale apply to your purchase of products and / or services via our site, as the context requires.
By using the Site
- When you register for an online account.
- When you contact us to enquire about this site or any of our products or services.
Through your use of this site and the services and functionality offered through it.
We will only use personal information about you for the following reasons:
- To create an online account for you.
- To record and process your orders.
- To add to our database so we may inform you of specials, promotions, offers and events via email or post.
- To improve the products and services we offer through this site.
- To respond to your queries.
- Any other reasons which we may notify at the time the information is collected.
We may share your personal information:
- Where the disclosure is in connection with one of the purposes for which the information was collected (e.g. to courier companies to enable deliveries).
- Where we are required or authorised by law to make disclosure.
Except as provided above, we will not share your personal information with any other third parties.
We will not hold your personal information for longer than required for the purpose(s) it was collected.
We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation.
We do not sell or rent your information to third parties.
We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information. You may also request:
- That we correct this information if it is inaccurate; and
- That your details do not appear on our database.
Archery Direct is conscious of the need for privacy and security for your Internet shopping experience.
To become familiar with our Website and Credit Card Security Policy click here.
As part of the software used by Archery Direct there are secure processes built into the store. Specifically the engine ensures:
- Every order has a unique number
- Every order is logged in a robust database
- All your payment details can only be retrieved by Archery Direct in an encrypted session
- Confirmation emails of your order are sent to you the customer
We only email you if you want us to. We do not send unsolicited emails, we will not spam you. When you register your email address with us, you may or may not choose to receive email announcements about new products, offers, promotions and events.
If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. If you unsubscribe you will only receive emails specifically related to your online orders.
Orders and Delivery
Archery Direct will dispatch your order within 24 business hours of receiving your payment in full. Delivery times vary from 1-3 working days for New Zealand Metro Delivery’s for rural New Zealand Delivery’s this could extend by a further 4 working days.
Non Stock Items, Archery Direct will offer to our customers items that may not be in stock we do so to give you (our customer) the most comprehensive range of item availability. although we do our best to carry a large array of products it is impossible to carry all items such as but not limited to Colour, Draw Weight or on some case Draw Length. in the case you have ordered an item that is out of stock we will contact you as soon as we are aware of the order and ask you how you would like to proceed, we may have the same item in a different colour, the decision is yours. Please note that products affected by a “Back Order” will have a notification inside the specifications tab on the product, “Yes All” this means all items within the list are of special order, “Yes Some” this means some of the options available may need backordering to check on availability please contact us first, “None” this means we normally carry stock of all options available on our (Archery Directs) website.
Australian orders using standard postal service please allow 15 working days for delivery, for international economy courier please allow 2-5 days, Rural delivery Australia may take longer.
In most cases Archery Direct will use Fastway Couriers for freight in New Zealand. Your tracking number should be emailed to you when your order is dispatched. Orders are able to be tracked via Fastway Couriers website.
In the event your items do not arrive or are damaged we will work with the courier provider to resolve this in a timely manner, for international orders using the postal service there is no insurance provided, Archery Direct will work with NZ Post on your behalf however this is a non-insured service and Archery Direct will not be liable should an item go missing or be damaged, we strongly recommend the economy courier service. To read our full delivery policy click here.
Archery Direct is dedicated to providing quality products and services to our customers. Our quality control teams do inspect all deliveries to Archery Direct to ensure the products you receive meet our exact quality standards. If you have purchased a product through Archery Direct that exhibits a fault our aim is to resolve the issue for you in the fastest time possible.
Archery Direct will only accept returns for the following scenarios:
- Goods damaged or faulty prior to delivery.
- Goods that vary from their description on this website.
- Goods supplied incorrectly.
- For our full Returns policy and procedures click here.
The risk of any loss of, or damage to, the products will pass to you on delivery.
The prices for the products listed on this site are in New Zealand dollars and include GST, but not any delivery charges. We endeavour to ensure that all prices listed on this site are consistent with the prices offered at our stores. Archery Direct reserves the right to amend or rectify any errors in pricing or product specification within 24 hours of being notified of it or after an order has been processed. You can find our Payment Policy here.
The final stages of the Finance application are maintained and hosted by or on behalf Gilrose Finance and are subject to the terms and conditions applicable to that website. You can find the terms and conditions applicable to Gilrose Finance’s website here.
To purchase a Gift Voucher on our website, choose the Gift Voucher amount that you wish to purchase then add it to your Shopping Bag. Gift Vouchers are not redeemable for cash.
Click here to view or purchase an Archery Direct Gift Voucher.
Please ensure the information you provide (when creating an account) on this site is correct, complete and up-to-date and please advise us as soon as possible if any of this information changes or becomes inaccurate.
Your password and account are your responsibility; all necessary steps should be taken to ensure your password is kept confidential. Archery Direct is to be notified immediately if for any reason you are concerned that your password is known to someone else, or if the password is being, or is likely to be, used in an unauthorised manner. You agree to accept responsibility for all activities that occur under your account or password.
We endeavour to ensure that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.
This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third party content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.
You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice.
Intellectual Property Rights
All intellectual property on this site, including without limitation any trade marks, text, graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of all rights in the compilation, design and layout of this site.
If you wish to use any content of this sight you must obtain Archery Directs prior written consent.
Jurisdiction and Governing Law
Reproduction of the images and text on this site is prohibited.
All images and content on this website is copyright © Archery Direct Ltd